Questions You Must Ask Before Choosing a Used Car Dealer in Canada
Questions You Must Ask Before Choosing a Used Car Dealer in Canada

Questions You Must Ask Before Choosing a Used Car Dealer in Canada

June 26, 2025
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Buying a used car is an important choice, similar to buying a new one. It requires research, budgeting, and knowing what to look for. However, many buyers forget to check the dealership. Whether you’re buying a small car or a family SUV, the dealer’s reputation and practices can greatly affect your experience.

Why Asking the Right Questions Matters

In Canada, the automotive market is large and diverse. It’s crucial to know who you are buying from. Asking the right questions helps you understand the dealer’s honesty, the car’s history, and your rights as a buyer.

To help you avoid regrets and make a smart choice, we’ve created a list of important questions to ask used car dealers before you buy. This checklist will help you ensure everything is in order before you drive off.

If you’re looking at used car dealerships or comparing used cars for sale in London, Ontario, it’s vital to have clear information and practical advice to make the best decision.

Is the Dealer Licensed and Registered?

First, check if the dealer is allowed to operate. In Canada, all used car dealerships must have a license from their provincial regulatory body. In Ontario, this is the Ontario Motor Vehicle Industry Council (OMVIC).

  • Why this matters: A licensed dealer must follow laws that protect you as a buyer. This includes being honest, treating you fairly, and providing help if there’s a problem.
  • What to ask: “Can I see your license or registration?” 

Many dishonest dealers operate without proper credentials. If the dealer hesitates or can’t show proof of registration, it’s best to leave.

What is the Full Vehicle History?

Knowing a car’s history can help you foresee potential problems. Request detailed records of the car’s ownership, maintenance, and accidents. Good dealers will gladly share this information.

  • Ask for a Carfax or CarProof report and any service records.
  • Why this is important: A nice-looking car might be hiding flood damage, past accidents, poor maintenance, or odometer tampering.

If you’re buying from a top used car dealer in London, Ontario, they should provide a complete and clear report. This information helps you avoid unexpected costs.

Do You Offer a Warranty or Return Policy?

Many buyers think that after buying a used car, they have no support. However, good dealers provide warranties that show they trust their cars. 

  • Ask: “What warranty do you offer, and is it included in the price?” 
  • Follow up with: “What if I find a problem in the first 30 days?” 

Besides mechanical warranties, some dealers also have satisfaction guarantees. These let you return or exchange the car within a certain time. This is becoming more common in Canada and should be a key factor when choosing a car dealer there.

Can I Take the Car for an Independent Inspection?

Don’t ignore the value of a second opinion. Good dealerships will allow you to have an independent mechanic inspect the vehicle.

  • Why it matters: An outside mechanic gives you an unbiased report. They can find hidden problems, wear and tear, or safety issues.
  • What to ask: “Can I have my mechanic check this vehicle offsite?”

Some dealerships encourage this because it builds trust. If they say no, be cautious. Including this step in your car dealer checklist can help you avoid costly mistakes.

Are There Any Additional Fees Beyond the Sale Price?

That attractive price may not cover everything. Fees for documentation, administration, cleaning, and licensing can raise the cost by hundreds or even thousands of dollars. 

  • What to ask: “Can you give me a detailed list of all fees in the final price?” 
  • Bonus Tip: Ask for a signed quote that shows the total cost. 

When dealing with used car dealerships in London, Ontario, honesty about fees shows integrity. Trustworthy dealers are clear about every dollar you will pay.

What Financing Options Are Available?

Financing a used vehicle can seem simple, but it can get complicated without proper help. Dealers have different packages, and interest rates depend on your credit score.

  • Ask this: “Do you provide financing or work with outside lenders?” Then follow up with: “What interest rates will I get based on my credit?”

A reliable dealer will explain the terms, monthly payments, and any large final payments. It’s important to understand these details when picking a car dealer in Canada that fits your budget.

Can I See a Copy of the Safety Certification and Emissions Test?

In Canada, vehicles must meet safety and emissions standards before they can be registered. Dealers need to provide proof that the car is safe to drive and meets environmental rules.

  • Ask for a Safety Standards Certificate (SSC) and emissions test results if needed. 
  • Why is this important? Many provinces won’t let you register a vehicle without these documents. Ignoring this step can delay your ownership or lead to costly repairs.

Always check the dates on these certifications. An old certificate may not show the vehicle’s current condition. Reputable dealers, like the top used car dealer in London, Ontario, will have up-to-date documents available.

What Is Your Reputation Like? (Online and Offline)

Dealerships that provide good quality and service build strong reputations online and in their communities. Make sure to check what others are saying.

  • Ask: “Can you show me customer reviews or feedback?”
  • Check reviews on Google, Yelp, Trustpilot, the Better Business Bureau, and local forums. 

You can also ask friends and family about their experiences with the dealer. At London Auto Valley, they display their ratings and can connect you with past customers. A trustworthy dealer will welcome your questions.

What Makes You Different From Other Dealers?

This question allows the dealer to highlight their strengths and helps you understand their values. 

  • Ask: “What makes you different from other used car dealerships nearby?” 
  • Listen for: Information about after-sales support, certified inspections, return policies, or unique inventory. 

If the dealer has trouble answering or uses vague terms, they may not provide much beyond the sale. However, clear and confident answers indicate they take pride in their services and customer experience.

Are There Any Certified Pre-Owned (CPO) Options?

CPO vehicles are a good choice between new and used cars. They are usually newer models with low mileage, have passed strict inspections, and come with warranties from the manufacturer. 

  • Ask: “Do you sell certified pre-owned cars, and what do you need for certification?” 
  • This matters because CPO programs lower risk and boost buyer confidence. 

Dealers with good industry connections or expertise in specific brands often have better CPO options. If you want long-term peace of mind, include this question in your car dealer evaluation checklist.

Make Informed Choices, Drive With Confidence

Choosing a used car dealer is more than just looking at cars. It’s about finding someone you can trust who is open and ready to answer your questions honestly. Use this guide as a checklist to evaluate car dealers, covering everything from vehicle history to financing and support after the sale.

If you’re looking for used cars in London, London Auto Valley is a top choice among used cars dealers in London, Ontario. They aim to make your car-buying experience easy and enjoyable, with no hidden surprises.

Asking the right questions helps you avoid problems later. Take charge of your purchase, gather information, and leave knowing you made a smart choice.

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